Survival Skills for Administrative/Executive Assistants
Speaker: Steve Prentice

Just as an army marches on its stomach, so a successful organization depends enormously on the efficient, organized abilities of its support staff. Often, however, Administrative Professionals find themselves frustrated and unable to cope with an unending torrent of tasks and conflicts. Though they are diligent, hard-working, and proud of their ability to accomplish their assignments, they end the day frustrated and demoralized.

This special session has been designed for Administrative Assistants to help them learn the art of balancing the needs of their managers and their company against the realities of time, workload and reality. It is intended to help develop a cooperative, realistic and productive atmosphere of work and support, so that the Assistant and his/her Manager achieve their separate and combined goals. All of our sessions are customized. The curriculum is based on pre-assessment and interviews held prior to training. The key subject offerings include:

• Managing time and schedules
• Maintaining an organized workspace
• The intelligent push-back; how to say "no" to additional tasks
• How to prioritize - and stick to it
• Using e-mail most effectively
• Filing and finding again
• Managing your boss's time
• Strategic use of e-mail: when to use, when not to use, how to use best
• Understanding personality types
• Conflict Resolution techniques
• Netiquette - the art of writing and communicating with e-mail
• Business Communication skills
• 10 techniques for becoming absolutely indispensable - and being seen that way, too!

And as always, Steve stays in touch with each participant for a full year, helping build a foundation for successful implementation.

Liz Larter and Associates © 2004
60 Bristol Road East, Suite 1204, Mississauga, Ontario, CANADA L4Z 3K8
Tel.: (905) 507-6025 | TOLL-FREE: (877) 507-6025 | Fax: (905) 507-0913 | info@lizlarter.com