One In A Billion
Speaker: Maurice O'Callaghan
Every day in North America
there are billions of transactions. But there is only one that is really important
to a customer. It¹s the one that he or she is involved in at that moment.
One in a Billion provides
a unique way of seeing and understanding what great service looks like and how
to make each customer feel important. Ultimately, the service which any group
or organization provides is an accumulation of the quality of the entire service
chain. Within that chain, each of us makes a critical difference.
Learn:
- How to treat customers
so they come back for more and bring others with
them
- How to create attitudes
which delight customers
- How to convert unhappy
customers into marketing allies
- The importance of modelling
core values
- How the "wow"factor
can make the difference between ordinary transactions and extraordinary service.
- The easy to use ideas
and practical examples of how to ensure that each customer contact is truly
"³One in a Billion"
Liz Larter and Associates © 2004
60 Bristol Road East, Suite 1204, Mississauga, Ontario, CANADA L4Z 3K8
Tel.: (905) 507-6025 | TOLL-FREE: (877) 507-6025 | Fax: (905) 507-0913 | info@lizlarter.com