Meeting the Challenge:
Dealing with Difficult People
Speakers: Janet and Jonathan
Kramer
Unless you're a hermit, you come in contact with many people in personal and professional life. Some of them are delightful and easy to like. Then there are the whiners, belligerents, complainers, and nasties.
The challenge is to manage interactions with them, stay calm and focused, yet get the result wanted. That's not always easy to do but it can be wonderfully rewarding.
What would it be like to minimize the conflict in dealing with difficult clients or colleagues? With the skills learned in this fast-paced program, participants will come away better able to create positive interactions for themselves and others.
Participants will learn:
